Effective Date: 17/05/2024

Thank you for choosing Hosthrone for your hosting needs. Our goal is to provide seamless and reliable hosting services. Below are the details of our shipping and delivery policy, which outlines the process for service activation and delivery.

1. Service Activation

• Immediate Activation: Upon successful payment and verification, your hosting account and related services (such as domain registration, SSL certificates, etc.) are typically activated immediately.
• Delayed Activation: In some cases, service activation may require manual processing, which could result in a delay of up to 24 hours. We will notify you via email if manual activation is required.

2. Delivery of Services

• Web Hosting Services: Your web hosting services will be delivered electronically. You will receive an email containing your account details, including login credentials, control panel access, and other relevant information.
• Domain Registration: If you register a domain through our service, the domain will be registered in your name immediately upon successful payment. You will receive a confirmation email with details about managing your domain.
• SSL Certificates: SSL certificates will be issued and delivered electronically within 7days after payment confirmation. You will receive instructions on how to install and manage your SSL certificates.
• Additional Services: Any additional services (e.g., backup solutions, email hosting) will be provisioned and accessible through your hosting control panel after payment is confirmed.

3. Service Delivery Timeline

• Standard Delivery: For most services, delivery is immediate or within a few minutes after payment confirmation.
• Custom Configurations: If you have requested custom configurations or advanced setups, delivery may take longer, typically within 24-48 hours. We will communicate the expected timeline via email.
• High Demand: During peak times or high demand periods, there may be slight delays in service delivery. We strive to keep these delays minimal and will notify you of any significant delays.

4. Service Monitoring and Support

• 24/7 Monitoring: All hosting services are monitored 24/7 to ensure optimal performance and uptime.
• Support Availability: Our support team is available 24/7 to assist you with any issues related to service delivery, activation, or general inquiries. You can reach us via contact@hosthrone.com.

5. Refunds and Cancellations

• Refund Policy: Our refund policy is outlined in our Refund Policy. If you are not satisfied with our services or if there is an issue with the delivery, please contact our support team for assistance.
• Cancellations: You can cancel your services at any time by following the instructions in your account dashboard or by contacting our support team. Please refer to our Cancellation Policy for more details.

6. Changes to This Policy

We reserve the right to update or change this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we deliver our services.

7. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

• Email: contact@hosthrone.com
• Phone: 91 80856 40727